How to Reach Us
Want to place an order with a person? Have a question about Pure Pro products? We are excited to speak with you during our business hours, Monday through Thursday from 8:30 am to 6:00 pm Eastern Time. Call us toll free at 800-900-7873 or direct at 413-775-9998. You can also fax orders to 413-775-0544 and we will confirm your order with you before shipping. Contact us for more details.
Orders must be pre-paid by credit card or debit card with a credit card logo before shipping. For your convenience we accept the following cards: MasterCard, Visa, American Express, and Discover. If you wish to pay by check or money order, please call us toll-free at 800-900-7873 to place your order. Please do not send cash.
Orders placed Monday through Wednesday will be shipped the following business day and orders placed by 2pm (EST) Thursday will be shipped the same day. Orders placed after 2pm (EST) on Thursdays through Sunday will be shipped the following Monday.
Orders for in-stock items ship within 2 business days. Most orders ship to the contiguous 48 states via United Parcel Service (UPS) Ground shipping, and for smaller orders we can ship via United States Postal Service (USPS). Orders to Alaska, Hawaii, Puerto Rico, and US military addresses ship only via United States Postal Service. Please allow 1-2 weeks for your order to arrive. Expedited services such as 3 Day, 2 day, and Next Day shipping via UPS are available at checkout. NOTE: Allow one business day to process your order such that if you order on a Monday and select Next Day UPS shipping, that order will ship out on Tuesday and be delivered on Wednesday.
Our goal is to fit your practice with the best products. If you are dissatisfied with your purchase, please let us know. Call us for a Return Authorization Number before sending your return. We accept authorized returns of unopened merchandise up to 30 days from date of purchase. Shipping charges are non-refundable and there is a restocking fee of 20% of the purchase price. Securely re-pack and insure product to assure safe return to Pure Pro.
No returns on sale or closeout items. Returns are accepted on DVDs only if defective and any defective item will be exchanged for the same item. Returns will not be accepted without our Return Authorization Number.
If you are unhappy with a product, we want to know why!
Your complete satisfaction is important to us and we understand that buying a product you've never tried before from a web site or catalogue can be unsettling. We try to provide you with as much information as possible to make an informed purchase and are always happy to speak or e-mail directly with you regarding any specific questions you may have about our products. Additionally, we offer samples and small sizes for you to purchase so that you can feel the products and try them in your practice before you invest in discounted bulk sizes.
How do I make a return?
- Contact us with your feedback and to obtain an RMA number. We are happy to help you decide how to ship the item safely back to us, estimate your refund amount or arrange to exchange it for a different item.
- Repackage the item securely to ensure safe return to us. We recommend that you purchase insurance and have the ability to track the return in transit.
- Write the assigned RMA number clearly and prominently on the outside of the box.
- When your return is received we will notify you by phone, e-mail or in writing that your refund has been processed or your exchange has been made. If you have a preference of notification, please enclose a note with your return package or call to let us know.
No returns on sale or closeout items. Returns are accepted on DVDs only if defective and any defective item will be exchanged for the same item. Returns will not be accepted without our Return Authorization Number.
If your order arrives incomplete or damaged, please contact us so we can arrange for an immediate replacement.
All of our massage oils, lotions, creams, Arnica products, and essential oils are warrantied for 6 months from date of purchase under normal use conditions. We store samples of every batch we make for comparison in the event of a complaint. Pure Pro natural massage oils have at least a 6 - 12 month shelf life; lotions and creams have a 12 - 18 month shelf life. Store all products tightly capped in a cool, dark place away from sunlight. If storing for more than 12 months, we recommend refrigeration immediately.
Proper storage and laundering of oily linens is very important. All vegetable oils are potentially combustible if overheated in a dryer. Refer to laundry tips for more information.
Statements about product benefits made on this website have not been evaluated by the Food and Drug Administration. Pure Pro products are not intended to diagnose, treat, cure or prevent any disease or ailment. Persons with medical concerns and needs, the elderly, women who are pregnant or nursing or treating infants, those taking prescription medications, and those currently under care of a medical professional should consult with their primary care practitioner before using any product.
Your privacy is important to us and we take it very seriously. We do not and will not sell, rent, barter, give away or disclose your personal information to other companies or organizations. We are a small, ethical business run by people just like you. We value your wishes, your security, and your loyalty.
Information We Gather
The information that we retain includes anything you willingly provide to us on our forms. This also includes any personal information you provide to us by email, by telephone, by fax or in writing. All of this information is used solely to service your account and is securely protected both online and in our offices. At any time a visitor can choose to just browse our site without providing any personal information.
Use Of Information
We seek your permission to send you educational, informational, and promotional emails. When you set up your account, you can choose what kind of non-essential contact you desire. You can modify these preferences at any time in My Account section of our web site. You can also click unsubscribe in the email, or call or write us directly to remove your name. Please understand that we may still need to contact you for clarification purposes when processing orders as well as requests for catalogues, pricing, and product information.
"Cookies" are small pieces of information that are stored by your Internet browser on your hard drive. Cookies help our site remember information to make your shopping experience faster and easier, such as storing items in your shopping cart and remembering you as you return to the site from your computer. To safeguard your personal information and protect your account from unauthorized use, we recommend that you "Log out of purepro.com" at the end of your visit, especially if you use a public or shared computer.
This web site contains links to other sites. Though we have thoughtfully chosen the sites with which we affiliate ourselves, we are not responsible for the privacy practices, content, or activities of any other sites or the companies or organizations that operate those sites. Nonetheless, we do welcome your feedback regarding our selection and your experiences with those companies and organizations.
We take every precaution to protect your information. When you submit or access your personal information (log in to the site, request an online account, modify your account information, view your shopping cart, place an order), your personal information is transmitted via a secure server. All credit card account information that you provide is encrypted by Secure Socket Layer technology to ensure safe transmission to us. We take full responsibility for ensuring that all of your personal and financial information is protected from unauthorized access.
In addition to protecting your information online, we also safeguard your personal and financial information in our offices. This information is accessible only to authorized personnel for the purposes of servicing your account and managing our financial records.
TERMS AND CONDITIONS
This website is operated by Pure Pro Massage Oils, Inc. Throughout the site, the terms “we”, “us” and “our” refer to Pure Pro Massage Oils, Inc. Pure Pro Massage Oils, Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Big Commerce, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pure Pro Massage Oils, Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pure Pro Massage Oils, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at ORDERS@PUREPRO.COM