Customer Policies

How to Reach Us

Want to place an order with a person? Have a question about Pure Pro products? We are excited to speak with you during our business hours, Monday through Thursday from 8:30 am to 6:00 pm Eastern Time. Call us toll free at 800-900-7873 or direct at 413-775-9998. You can also fax orders to 413-775-0544 and we will confirm your order with you before shipping. Contact us for more details.

Made by Therapists for Therapists

Our products were developed by a muscular therapist for use by professional massage therapists and body workers, estheticians, dermatologists, physical therapists, chiropractors, medical and alternative health professionals, nail technicians, and spa professionals. We aim to provide information to retail consumers regarding the benefits and use of our therapeutic products through these professionals and directly here on our website. We welcome you to request Pure Pro products from your local massage, skin care, or health care provider or have them contact us Monday through Thursday from 8:30 am to 6:00 pm Eastern Time.


Pure Pro products are sold by select spa, medical, and massage supply distributors in the US, Canada, and UK. Please call us at 800-900-7873 if you need assistance finding a distributor in your area.


Orders must be pre-paid by credit card or debit card with a credit card logo before shipping. For your convenience we accept the following cards: MasterCard, Visa, American Express, and Discover. If you wish to pay by check or money order, please call us toll-free at 800-900-7873 to place your order. Please do not send cash.


Orders for in-stock items ship within 2 business days. Most orders ship to the contiguous 48 states via United Parcel Service (UPS) Ground shipping, and for smaller orders we can ship via United States Postal Service (USPS). Orders to Alaska, Hawaii, Puerto Rico, and US military addresses ship only via United States Postal Service. Please allow 1-2 weeks for your order to arrive. Expedited services such as 3 Day, 2 day, and Next Day shipping via UPS are available at checkout. NOTE: Allow one business day to process your order such that if you order on a Monday and select Next Day UPS shipping, that order will ship out on Tuesday and be delivered on Wednesday.

Your Resource

Your complete satisfaction is important to us. We work to provide you with the information you need to make an informed decision and welcome your questions. We offer samples and small sizes for you to purchase so that you can feel the products and try them in your practice before you invest in discounted bulk sizes. If you are unhappy with a product, we want to know why and we will make it right for you!


Our goal is to fit your practice with the best products. If you are dissatisfied with your purchase, please let us know. Call us for a Return Authorization Number before sending your return. We accept authorized returns of unopened merchandise up to 30 days from date of purchase. Shipping charges are non-refundable and there is a restocking fee of 20% of the purchase price. Securely re-pack and insure product to assure safe return to Pure Pro.

No returns on sale or closeout items. Returns are accepted on DVDs only if defective and any defective item will be exchanged for the same item. Returns will not be accepted without our Return Authorization Number


If your order arrives incomplete or damaged, please contact us so we can arrange for an immediate replacement.

Shelf Life

All of our massage oils, lotions, creams, Arnica products, and essential oils are warranted for 6 months from date of purchase under normal use conditions. We store samples of every batch we make for comparison in the event of a complaint. Pure Pro natural massage oils have at least a 6 - 12 month shelf life; lotions and creams have a 12 - 18 month shelf life. Store all products tightly capped in a cool, dark place away from sunlight. If storing for more than 12 months, we recommend refrigeration immediately.


Proper storage and laundering of oily linens is very important. All vegetable oils are potentially combustible if overheated in a dryer. Refer to laundry tips for more information.


Statements about product benefits made on this website have not been evaluated by the Food and Drug Administration. Pure Pro products are not intended to diagnose, treat, cure or prevent any disease or ailment. Persons with medical concerns and needs, the elderly, women who are pregnant or nursing or treating infants, those taking prescription medications, and those currently under care of a medical professional should consult with their primary care practitioner before using any product.

Want More Information?

Send your questions to contact us directly and we will be happy to help you.

Pure Pro Massage Products, Inc. 
P.O. Box 1557 
Greenfield, MA 01302-1557 
Toll-free: 800-900-7873 
Direct/International: +1-413-775-9998
Fax: 413-775-0544